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Privacy Policy

House Plan Company Terms and Conditions and Privacy Policy.

Please read the following general terms and conditions of use carefully before using the web site

By using our Site (, you consent to being bound by these Terms and Conditions. If you do not agree with any of these Terms and Conditions, please do not use our Site, service and/or product.


House Plan Company regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all House Plan CompanyR users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact our sales department on 02 6563 1611.

Access to Our Site

You acknowledge that access to our Site may be affected by matters beyond our control. We do not guarantee that the files contained in our Site, or the servers on which our Site are hosted are unaffected by viruses, errors, defects or will be accessible to users on a continuous or uninterrupted basis.

We do not guarantee that any viruses, errors or defects discovered to exist on our Site, or the servers on which they are hosted will be corrected. Users of our Site can do so at their own risk.

Intellectual Property

No title to or ownership of the goods or service sold shall pass to the customer by reason of delivery or acceptance of the same.

House Plan Company shall remain the absolute owner of the goods or service, and the customer will only have rights to use the goods or service and in particular no rights for use is granted until goods or services have been paid in full to it by the customer.

Copyright, intellectual property of designs remain the ownership of House Plan Company.

Designs for construction are for single use only, specific for the lot the design was ordered for, any replication of construction on other sites, or utilisation of design in whole or part for marketing will be subject to copyright laws, unless otherwise granted by House Plan Company.

Marketing design material must be used with the permission of House Plan Company and paid for in full for its use. Any requirement to utilise House Plan Company marketing design material for plan documentation and/or construction will be subject to the House Plan Company pricing, terms and conditions.



We have and hold copyright in all Content contained on our Site and in the selection, arrangement and presentation of this Content (including information in the public domain) and overall design of our Site.

The trade marks, logos and service marks (collectively the 'Trade Marks') displayed on our Site to describe companies and their products are the registered Marks of this company or its associated companies.

Nothing obtained on our Site or in these Terms and Conditions should be construed as granting, by implication or otherwise, a license or any right to any party to use the Trade Marks and/or intellectual property without our written permission. The use of the Trade Marks and/or intellectual property displayed on our Site except as provided for in these Terms and Conditions is strictly prohibited.

To obtain more detailed use of plans, drawings (of any sort), specifications and designs, you must apply to us directly as required by the site material and licenses.

Contract and Pricing

Prices are subject to alteration without notice. GST will apply to all prices.

House Plan Company will endeavor to supply the goods, within the time agreed (if any) or within a reasonable time (in the absence of agreement), but shall not be liable for any loss or damage of any kind whatsoever caused directly or indirectly by any delay in delivery or failure to deliver. If delay or failure is caused by ‘force majeure’ or labor dispute House Plan Company may suspend service supply or completion and/or terminate contract.

Should the customer instruct discontinuation of any work, goods and/or service ordered, House Plan Company will still be due and payable for the full amount owing for that service and/or goods.

Amendments, modifications, changes to goods after House Plan Company have completed and/or commenced, may incur additional costs and/or charges.

House Plan Company shall in no circumstances be liable for any loss or damage of any kind whatsoever cause directly or indirectly by any omissions of the services supplied or by negligence of House Plan Company or of any servant contractor or agent of House Plan Company.

No person acting without the express written authority of a director of House Plan Company can alter any undertaking assertion statement, warranty admission or other representation in respect of the goods or service or their supply at variance with contract terms.

It is the responsibility of the builder to make sure plans (engineering and architectural plans) are accurate and as required for construction and as per required by Building Certification.


We do not permit use of any house plans under the subscription without purchasing the product itself or written permission from the Company.

The purchased plans are for a once only usage of the product unless otherwise specified. Subscribers cannot use purchased plans for anything other than the intended use as stated when purchasing the product without written permission from House Plan Company.


House Plan Company invoices for the Payment shall be payable within 14 days of the date of invoice. Interest at House Plan Company overdraft rates plus 4% per month shall accrue on accounts which are overdue.

Collection of Information

In order to use the House Plan Company website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by House Plan Company is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from House Plan Company customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


House Plan Company uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

House Plan Company may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

House Plan Company does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.


Links on the House Plan Company site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

House Plan Company Security Policy

House Plan Company uses the eWAY Payment Gateway for its online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by House Plan Company or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by House Plan Company.

For more information about eWAY and online credit card payments, please visit

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within 2 working days.

If you wish to query a delivery please contact us at

Refund & Returns Policy

Please email us at if you are not satisfied with your purchase so that we can resolve any problems.

Automatic Renewal of Subscriptions

We will charge or debit your payment method on a month-to-month basis until terminated. We will use the payment method currently associated with your account. If your credit or debit account has been closed or your payment method is otherwise invalid, your subscription may not renew and your Premium Membership will revert to a Free Membership. If we are unable to collect payment prior to your renewal date, and you wish to retain your Premium Membership, you will be subject to current payment plan offerings.

Billing Cycle

The membership fee for the service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month.


You can cancel your membership at any time, and you will continue to have access to the service through to the end of your monthly billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial-month membership periods or unused content. If you would like to stop the subscription from automatically renewing, you can do so at any time by logging in and going to the "My Account" page then “Cancel Subscriptions” and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period.